SIMS Support Help desk
Harrow provide a 24 hour online SIMS Support Net Help desk Service, where faults can be logged over the internet and a fault number and queue position provided automatically.
School SIMS System
The Harrow School Support team are available Term time from 08:30 to 16.30 Monday to Thursday and Friday 08:30 to 16.00. During Holiday times we are available 09:00 to 16:00 and closed between the 24th December to 1st January inclusive. During these hours the Help desk team will contact you with a resolution or acknowledge your calls pending further investigation.
The Harrow School Help desk Service is monitored on a daily basis to ensure performance criteria is maintained at a very high standard.
The statistics below show the current monthly status of the Help desk Service. Total Help desk faults logged over the last 30 days, calls acknowledged by contacting the reporter within 24 hours and calls closed to the end users satisfaction with in 48 hours.
SIMS Help Desk Status 2019-10-16
- Total Support Faults Logged: = 376
- Acknowledged within one working day: = 372
- Closed within two working days: = 351