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EMIS Team Help Desk - SIMS Support

SIMS Support EMIS Help Desk

Harrow EMIS Team provide a 24 hour online SIMS Support Net Help desk Service, where faults can be logged over the internet and a fault number and queue position provided automatically.

School SIMS System

SIMS Support Net Help Desk - School SIMS systemSIMS Support Net Help Desk

The Harrow School Support team are available Term time from 08:30 to 16.30 Monday to Thursday and Friday 08:30 to 16.00. During Holiday times we are available 09:00 to 16:00 and closed between the 24th December to 1st January inclusive. During these hours the Help desk team will contact you with a resolution or acknowledge your calls pending further investigation.
The Harrow School Help desk Service is monitored on a daily basis to ensure performance criteria is maintained at a very high standard.
The statistics below show the current monthly status of the Help desk Service. Total Help desk faults logged over the last 30 days, calls acknowledged by contacting the reporter within 24 hours and calls closed to the end users satisfaction with in 48 hours.

Help Desk Monthly Status 2024-04-21

  • Total Support Faults Logged: = 64
  • Acknowledged within one working day: = 64
  • Closed within two working days: = 54

School SIMS Support

A First and second line Support service, is available for problems with Schools SIMS, FMS, Discover, IEP and system databases. This Education Support service is available for Nursery, Primary and High Schools and registered members only, as an online account is required to enter fault reporting information.

Members details are logged on the Harrow School Help desk, including IP address, operating system details and users name.

Technical problems with SIMS and associated software applications are managed by logging a call on the online Help desk or by email or telephone.

If you are experiencing service issues with Capita products, or would like to join us, then please contact the ‘Harrow EMIS Team’ by using the Contact button below: