School SIMS Team
We are a highly experienced group, supplying Support and Training services, to ensure your Schools SIMS, student and staff details are correct and fit for purpose.
Online Help Desk, phone and SIMS Courses can be purchased from the Harrow team. These services will provide Administrative staff, managers and teachers access to a dedicated accessible team.
Working with Nursery, Academy, Primary and High Schools for over 20 years, helping to improve performance. We provide Training Courses for SIMS, Discover, IEP and other MIS software at Schools or agreed sites. We provide product updates, news, blogs, documents, Courses and a HelpDesk to manage SIMS for Schools in London.
Support Help Desk
A dedicated, experienced Help Desk team, provide and manage an online service desk. The HelpDesk is checked daily to help us meet our targets. 95% of calls acknowledged in one working day, 90% of calls closed within two working days. This month’s HelpDesk figures are available on the Support page. Members please login to the help desk page to view current and archived data. Faults are registered on the system database using the internet, voice mail or e-mail. Telephone systems are available Term time from 08:30 to 16.30 Monday to Thursday and Friday 08:30 to 16.00. During Holiday times the telephone system is available 09:00 to 16:00 and closed between the 24th December to 1st January inclusive.
School staff have access to Support, for MIS and SQL Server software, by creating a fault record on our online HelpDesk We manage upgrades and patches for registered users, when new software or upgrades are released.
For up to date news headlines, events, Support and Training details, please select the news page. The full news item is only available for members. School News Headlines