The tables below displays current information on the volume of calls logged each month on the SIMS Helpdesk. Each month displays Total calls logged, SIMS team logged calls by telephone or email, calls logged over the internet by schools, the percentage of calls acknowledged (ackn) within one day and percentage of calls closed within two days.
May 2010 June 2010 July 2010
Total Calls 378 Total Calls 336 Total Calls 393
Internet logged calls 256 Internet logged calls 212 Internet logged calls 283
Calls ackn within 1 day 98.68% Calls ackn within 1 day 99.40% Calls ackn within 1 day 98.73%
Call closed within 2 days 91.80% Call closed within 2 days 91.37% Call closed within 2 days 93.38%
February 2010 March 2010 April 2010
Total Calls 204 Total Calls 290 Total Calls 161
Internet logged calls 134 Internet logged calls 183 Internet logged calls 100
Calls ackn within 1 day 98.53% Calls ackn within 1 day 99.65% Calls ackn within 1 day 99.38%
Call closed within 2 days 90.20% Call closed within 2 days 90.68% Call closed within 2 days 93.17%
November 2009 December 2009 January 2010
Total Calls 380 Total Calls 258 Total Calls 526
Internet logged calls 152 Internet logged calls 178 Internet logged calls 382
Calls ackn within 1 day 96.84% Calls ackn within 1 day 96.90% Calls ackn within 1 day 99.43%
Call closed within 2 days 85.00% Call closed within 2 days 85.27% Call closed within 2 days 94.11%
August 2009 September 2009 October 2009
Total Calls 74 Total Calls 630 Total Calls 598
Calls ackn within 1 day 100% Calls ackn within 1 day 99.05% Calls ackn within 1 day 99.83%
Call closed within 2 days 94.59% Call closed within 2 days 91.59% Call closed within 2 days 91.81%
May 2009 June 2009 July 2009
Total Calls 291 Total Calls 464 Total Calls 358
Calls ackn within 1 day 98.97% Calls ackn within 1 day 98.92% Calls ackn within 1 day 99.44%
Call closed within 2 days 88.66% Call closed within 2 days 89.22% Call closed within 2 days 90.78%
February 2009 March 2009 April 2009
Total Calls 245 Total Calls 253 Total Calls 167
Calls ackn within 1 day 98.81% Calls ackn within 1 day 98.42% Calls ackn within 1 day 96.41%
Call closed within 2 days 96.31% Call closed within 2 days 85.38% Call closed within 2 days 80.24%
November 2008 December 2008 January 2009
Total Calls 350 Total Calls 292 Total Calls 612
Calls ackn within 1 day 96% Calls ackn within 1 day 99% Calls ackn within 1 day 98%
Call closed within 2 days 90% Call closed within 2 days 90% Call closed within 2 days 92%
August 2008 September 2008 October 2008
Total Calls 133 Total Calls 719 Total Calls 481
Calls ackn within 1 day 100% Calls ackn within 1 day 98% Calls ackn within 1 day 99%
Call closed within 2 days 94% Call closed within 2 days 88% Call closed within 2 days 95%
May 2008 June 2008 July 2008
Total Calls 385 Total Calls 538 Total Calls 552
Calls ackn within 1 day 98% Calls ackn within 1 day 94% Calls ackn within 1 day 99%
Call closed within 2 days 92% Call closed within 2 days 88% Call closed within 2 days 93%
February 2008 March 2008 April 2008
Total Calls 242 Total Calls 229 Total Calls 218
Calls ackn within 1 day 98% Calls ackn within 1 day 98% Calls ackn within 1 day 100%
Call closed within 2 days 91% Call closed within 2 days 91% Call closed within 2 days 92%
November 2007 December 2007 January 2008
Total Calls 376 Total Calls 217 Total Calls 463
Calls ackn within 1 day 98% Calls ackn within 1 day 96% Calls ackn within 1 day 98%
Call closed within 2 days 87% Call closed within 2 days 89% Call closed within 2 days 93%
August 2007 September 2007 October 2007
Total Calls 128 Total Calls 718 Total Calls 508
Calls ackn within 1 day 97% Calls ackn within 1 day 95% Calls ackn within 1 day 98%
Call closed within 2 days 86% Call closed within 2 days 85% Call closed within 2 days 88%