The tables below displays current information on the volume of calls logged each month on the SIMS Helpdesk. Each month displays Total calls logged, SIMS team logged calls by telephone or email, calls logged over the internet by schools, the percentage of calls acknowledged (ackn) within one day and percentage of calls closed within two days.
Archived Heldesk Statistics can be obtained from the Archived link

November 2011   December 2011   January 2012
Total Calls 443 Total Calls 182 Total Calls  
Internet logged calls 338 Internet logged calls 100 Internet logged calls  
HelpDesk logged calls 105 HelpDesk logged calls 82 HelpDesk logged calls  
Calls ackn within 1 day 99.32% Calls ackn within 1 day 98.90% Calls ackn within 1 day %
Call closed within 2 days 94.36% Call closed within 2 days 89.56% Call closed within 2 days %
August 2011   September 2011   October 2011
Total Calls 71 Total Calls 476 Total Calls 403
Internet logged calls 35 Internet logged calls 320 Internet logged calls 271
HelpDesk logged calls 36 HelpDesk logged calls 156 HelpDesk logged calls 132
Calls ackn within 1 day 98.59% Calls ackn within 1 day 99.53% Calls ackn within 1 day 99.01%
Call closed within 2 days 91.55% Call closed within 2 days 92.65% Call closed within 2 days 92.06%
May 2011 June 2011 July 2011
Total Calls 397 Total Calls 378 Total Calls 345
Internet logged calls 272 Internet logged calls 253 Internet logged calls 243
Calls ackn within 1 day 99.75% Calls ackn within 1 day 99.21% Calls ackn within 1 day 98.84%
Call closed within 2 days 95.47% Call closed within 2 days 96.56% Call closed within 2 days 94.49%
February 2011 March 2011 April 2011
Total Calls 187 Total Calls 237 Total Calls 110
Internet logged calls 113 Internet logged calls 169 Internet logged calls 63
Calls ackn within 1 day 100% Calls ackn within 1 day 97.89% Calls ackn within 1 day 99.09%
Call closed within 2 days 95.72% Call closed within 2 days 92.83% Call closed within 2 days 94.55%
November 2010 December 2010 January 2011
Total Calls 383 Total Calls 123 Total Calls 332
Internet logged calls 287 Internet logged calls 80 Internet logged calls 218
Calls ackn within 1 day 99.22% Calls ackn within 1 day 99.19% Calls ackn within 1 day 99.69%
Call closed within 2 days 94.52% Call closed within 2 days 95.94% Call closed within 2 days 95.48%
August 2010 September 2010 October 2010
Total Calls 91 Total Calls 411 Total Calls 423
Internet logged calls 29 Internet logged calls 292 Internet logged calls 364
Calls ackn within 1 day 100% Calls ackn within 1 day 99.51% Calls ackn within 1 day 98.82%
Call closed within 2 days 90.11% Call closed within 2 days 91.48% Call closed within 2 days 95.27%