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The tables below displays current information on the volume of calls logged each month on the SIMS Helpdesk. Each month displays Total calls logged, SIMS team logged calls by telephone or email, calls logged over the internet by schools, the percentage of calls acknowledged (ackn) within one day and percentage of calls closed within two days. |
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November 2011 | December 2011 | January 2012 | |||
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Total Calls | 443 | Total Calls | 182 | Total Calls | |
Internet logged calls | 338 | Internet logged calls | 100 | Internet logged calls | |
HelpDesk logged calls | 105 | HelpDesk logged calls | 82 | HelpDesk logged calls | |
Calls ackn within 1 day | 99.32% | Calls ackn within 1 day | 98.90% | Calls ackn within 1 day | % |
Call closed within 2 days | 94.36% | Call closed within 2 days | 89.56% | Call closed within 2 days | % |
August 2011 | September 2011 | October 2011 | |||
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Total Calls | 71 | Total Calls | 476 | Total Calls | 403 |
Internet logged calls | 35 | Internet logged calls | 320 | Internet logged calls | 271 |
HelpDesk logged calls | 36 | HelpDesk logged calls | 156 | HelpDesk logged calls | 132 |
Calls ackn within 1 day | 98.59% | Calls ackn within 1 day | 99.53% | Calls ackn within 1 day | 99.01% |
Call closed within 2 days | 91.55% | Call closed within 2 days | 92.65% | Call closed within 2 days | 92.06% |
May 2011 | June 2011 | July 2011 | |||
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Total Calls | 397 | Total Calls | 378 | Total Calls | 345 |
Internet logged calls | 272 | Internet logged calls | 253 | Internet logged calls | 243 |
Calls ackn within 1 day | 99.75% | Calls ackn within 1 day | 99.21% | Calls ackn within 1 day | 98.84% |
Call closed within 2 days | 95.47% | Call closed within 2 days | 96.56% | Call closed within 2 days | 94.49% |
February 2011 | March 2011 | April 2011 | |||
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Total Calls | 187 | Total Calls | 237 | Total Calls | 110 |
Internet logged calls | 113 | Internet logged calls | 169 | Internet logged calls | 63 |
Calls ackn within 1 day | 100% | Calls ackn within 1 day | 97.89% | Calls ackn within 1 day | 99.09% |
Call closed within 2 days | 95.72% | Call closed within 2 days | 92.83% | Call closed within 2 days | 94.55% |
November 2010 | December 2010 | January 2011 | |||
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Total Calls | 383 | Total Calls | 123 | Total Calls | 332 |
Internet logged calls | 287 | Internet logged calls | 80 | Internet logged calls | 218 |
Calls ackn within 1 day | 99.22% | Calls ackn within 1 day | 99.19% | Calls ackn within 1 day | 99.69% |
Call closed within 2 days | 94.52% | Call closed within 2 days | 95.94% | Call closed within 2 days | 95.48% |
August 2010 | September 2010 | October 2010 | |||
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Total Calls | 91 | Total Calls | 411 | Total Calls | 423 |
Internet logged calls | 29 | Internet logged calls | 292 | Internet logged calls | 364 |
Calls ackn within 1 day | 100% | Calls ackn within 1 day | 99.51% | Calls ackn within 1 day | 98.82% |
Call closed within 2 days | 90.11% | Call closed within 2 days | 91.48% | Call closed within 2 days | 95.27% |