School SIMS Team
The Harrow SIMS team are a highly experienced group, supplying Support and Training services. We ensure your Schools, SIMS, student and staff details are correct and fit for purpose.
Online phone, onsite support and SIMS training services can be purchased from the team. These services will provide admin, managers and teachers access to a dedicated accessible team.
We have worked with Nursery, Academy, Primary and High schools for over 20 years, helping to improve performance. We provide Training courses for SIMS, Discover, IEP and other MIS software at Schools or agreed sites. We provide product updates, news, blogs, Support, documents, Help desk and courses for schools to manage SIMS.
School SIMS Support
A dedicated, experienced Support team, provide and manage an online Helpdesk service. The Helpdesk is checked daily to help us meet our targets. 95% of calls acknowledged in one working day, 90% of calls closed within two working days. This month’s help desk figures are available on the Support page. Members please login to the helpdesk page to view current and archived data. Faults are registered on the system database using the internet, voice mail or e-mail. Telephone systems are available from 09:00 to 16:30 Monday to Thursday and Friday 09:00 to 16:00.
School staff have access to support, for MIS and SQL Server software, by creating a fault record on our online helpdesk. We manage upgrades and patches for registered users, when new software or upgrades are released.
News headlines, events, support, help desk and training details are available on the news page. Members can view all the details when logged in.News Headlines